Technical Account Manager, ES - EMEA-ISV

Leading cloud computing platform providing comprehensive cloud services to businesses worldwide.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Technical Account Manager, ES - EMEA-ISV

Amazon Web Services (AWS) is seeking a Technical Account Manager to join their Enterprise Support team. This role combines technical expertise with customer advocacy, serving as a trusted advisor to help enterprises maximize their cloud technology investments. The position requires a strong technical background with 3+ years of experience and fluency in both English and Hebrew.

As a Technical Account Manager, you'll work with some of the most innovative businesses, from emerging startups to large enterprises, helping them navigate their cloud journey. You'll be responsible for providing architectural guidance, support strategy development, and operational excellence while ensuring AWS environments remain healthy and cost-effective.

The role offers an exciting opportunity to work with AWS's comprehensive suite of services, including EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, and IoT. You'll be part of a diverse and inclusive team that values work-life harmony and provides numerous opportunities for professional growth and mentorship.

Key aspects of the role include developing trusted customer relationships, driving technical discussions, conducting detailed service reviews, and proactively identifying opportunities for customers to gain additional value from AWS. You'll collaborate with various AWS teams, including Solutions Architects, Business Developers, and Sales Account Managers.

The ideal candidate will bring a combination of technical acumen and customer obsession, with the ability to communicate effectively with both technical teams and C-suite executives. Experience with cloud platforms, programming languages, and DevOps practices is highly valued, though not all technical skills are required at entry.

Last updated 3 months ago

Responsibilities For Technical Account Manager, ES - EMEA-ISV

  • Advise on solutions, provide technical guidance and advocate for customers
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity
  • Develop trusting relationships with customers
  • Drive technical discussions regarding incidents, trade-offs, and risk management
  • Consult with partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, and Sales teams
  • Provide detailed reviews of service events, monthly & quarterly metrics
  • Conduct pre-launch planning
  • Solve migration problems for customer workloads
  • Conduct workshops and training sessions

Requirements For Technical Account Manager, ES - EMEA-ISV

Python
Java
Ruby
PHP
Kubernetes
  • 3+ years of technical engineering experience
  • Experience as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect
  • Understanding of operational parameters for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security
  • Customer-facing experience with ability to present to audiences
  • Ability to manage multiple tasks in fast-paced environment
  • Fluency in English and Hebrew

Benefits For Technical Account Manager, ES - EMEA-ISV

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life balance
  • Inclusive team culture
  • Mentorship opportunities
  • Career growth opportunities
  • Employee-led affinity groups
  • Disability accommodation support

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