Technical Account Manager, ES - EMEA-Partner

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing innovation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud
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Description For Technical Account Manager, ES - EMEA-Partner

AWS Technical Account Manager (TAM) is a pivotal role combining technical expertise with strategic customer advisory. As a TAM, you'll serve as a trusted advisor and cloud operations architect for Enterprise Support customers, helping them maximize their AWS cloud technology investment. The role demands a unique blend of technical acumen and customer relationship skills, where you'll craft and execute strategies to drive cloud adoption while ensuring operational excellence.

Working at AWS means joining the world's leading cloud platform provider, where innovation is constant and customer obsession is paramount. The position offers significant growth opportunities in EMEA, allowing you to develop both technical and consulting capabilities while working with diverse, high-profile customers ranging from ambitious startups to large enterprises undergoing digital transformation.

The role encompasses various responsibilities, from providing architectural guidance and support strategy to project planning and operational oversight. You'll work closely with cross-functional teams, including Solutions Architects and Business Developers, to deliver comprehensive solutions. AWS values diversity of experience and maintains an inclusive culture where employee-led affinity groups and ongoing learning experiences like CORE and AmazeCon foster a supportive environment.

Benefits include healthcare, employee assistance programs, and global mobility opportunities. The company emphasizes work-life harmony and provides flexibility in working arrangements. Career development is supported through mentorship programs and AWS certification opportunities. This role offers a unique opportunity to be at the forefront of cloud computing innovation while working with some of the most iconic businesses in the country.

Last updated 2 months ago

Responsibilities For Technical Account Manager, ES - EMEA-Partner

  • Build solutions, provide technical guidance and advocate for the customer
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management
  • Consult with partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively find opportunities for customers to gain additional value from AWS
  • Solve problems across different customers as they migrate workloads to the cloud
  • Uplift customer capabilities by running workshops and other enablement sessions

Requirements For Technical Account Manager, ES - EMEA-Partner

Linux
  • Experience with operational parameters and troubleshooting for three of: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in distributed systems environment
  • Experience in technical engineering
  • Experience with AWS services or other cloud offerings preferred
  • Experience in internal enterprise or external customer-facing environment as a technical lead preferred

Benefits For Technical Account Manager, ES - EMEA-Partner

Medical Insurance
Mental Health Assistance
  • Healthcare
  • Employee Assistance Programs
  • Global Mobility opportunities
  • Mentorship and career growth opportunities
  • AWS certifications support
  • Work-life harmony
  • Flexible working culture

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