Technical Account Manager (Financial Services ANZ)

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Finance

Description For Technical Account Manager (Financial Services ANZ)

As a Technical Account Manager (TAM) at Amazon Web Services (AWS), you'll join the Enterprise Support team to lead enterprise customers in their cloud journey. This role combines technical expertise with customer relationship management, requiring proficiency in various technical domains like Compute, Storage, Networking, and more. You'll work directly with enterprise accounts, providing strategic guidance throughout their cloud adoption lifecycle.

The position demands a blend of technical knowledge and customer-facing skills, making it ideal for experienced professionals with 5+ years in similar roles. You'll be responsible for understanding customer goals, making service recommendations, and ensuring successful cloud implementations. AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities.

Working at AWS means joining the world's leading cloud platform provider, where innovation is constant and customer obsession is paramount. You'll collaborate with top technologists globally, participate in knowledge-sharing initiatives, and have access to career development resources. The role offers work-life harmony and the opportunity to impact how businesses leverage cloud technology.

The ideal candidate will have a strong technical background, preferably in Computer Science or Math, with demonstrated experience in enterprise technology solutions. You'll be part of a team that values diversity, continuous learning, and professional growth, while working with cutting-edge cloud technologies and serving as a trusted advisor to enterprise clients.

Last updated 35 minutes ago

Responsibilities For Technical Account Manager (Financial Services ANZ)

  • Act as a single point of contact to Enterprise Accounts
  • Understand customers outcomes and business goals
  • Make AWS service improvement recommendations
  • Evaluate, analyze and present periodic reviews of operational performance
  • Provide detailed reviews of service disruptions, metrics, and prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings
  • Leverage key customer resolution tools across all service groups
  • Share knowledge and innovate with leading technologists
  • Work directly with Amazon Web Service engineers to resolve customer issues
  • Plan and execute business-critical events including product launches, migrations, and modernizations

Requirements For Technical Account Manager (Financial Services ANZ)

Linux
  • Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with presentation skills
  • 5+ years of experience in similar roles (Senior Technical Consultant, Solutions Architect, IT Manager/Engineer)
  • Computer Science or Math background preferred
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies
  • Solid understanding of technology budget management

Benefits For Technical Account Manager (Financial Services ANZ)

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life harmony
  • Mentorship and career growth opportunities
  • Knowledge-sharing resources
  • Employee-led affinity groups
  • Inclusive team culture
  • Ongoing learning experiences

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