Technical Account Manager, Financial Services ANZ

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Brisbane QLD, Australia
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud

Description For Technical Account Manager, Financial Services ANZ

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to join their Enterprise Support team. This role represents a unique opportunity to work with the world's leading cloud platform provider, directly impacting enterprise customers' success in their cloud journey. As a TAM, you'll serve as the crucial bridge between AWS and enterprise clients, providing expert technical guidance, operational excellence, and strategic support.

The position requires a blend of technical expertise and customer relationship management skills. You'll be responsible for understanding customer business goals, making strategic AWS service recommendations, and ensuring successful cloud adoption. The role involves working with cutting-edge cloud technologies while collaborating with some of the industry's leading technologists.

AWS offers an inclusive culture that values diverse experiences and perspectives. The company provides extensive career development opportunities, including mentorship programs and continuous learning resources. The work environment promotes work-life harmony, understanding that success at work shouldn't come at the expense of personal life.

This role is ideal for experienced technical professionals who are passionate about cloud technology and customer success. You'll be part of AWS's mission to continue innovating and leading in the cloud computing space while helping enterprises transform their businesses through technology. The position offers the opportunity to work with a broad range of AWS services and contribute to the success of major enterprise customers in the ANZ region.

Last updated 23 days ago

Responsibilities For Technical Account Manager, Financial Services ANZ

  • Act as a single point of contact to Enterprise Accounts
  • Understand customers outcomes and business goals
  • Make AWS service improvement recommendations
  • Evaluate and present periodic reviews of operational performance
  • Provide detailed reviews of service disruptions and metrics
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings
  • Leverage customer resolution tools across service groups
  • Work directly with AWS engineers to resolve customer issues
  • Plan and execute business-critical events including product launches, migrations, and modernizations

Requirements For Technical Account Manager, Financial Services ANZ

Kubernetes
Linux
  • Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with presentation skills
  • 5+ years of experience in similar roles (Senior Technical Consultant, Solutions Architect, IT Manager/Engineer)
  • Computer Science or Math background (preferred)
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies
  • Solid understanding of technology budget management

Benefits For Technical Account Manager, Financial Services ANZ

Medical Insurance
Mental Health Assistance
  • Work-life harmony
  • Mentorship and career growth opportunities
  • Knowledge-sharing resources
  • Inclusive team culture
  • Employee-led affinity groups
  • Ongoing learning experiences

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