Technical Account Manager, Financial Services ANZ

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Finance

Description For Technical Account Manager, Financial Services ANZ

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to join their Enterprise Support team. This role is crucial in leading enterprise customers to success on the AWS platform. As a TAM, you'll work directly with customers to define support strategies, deliver expert advice on AWS services, and help enhance their cloud capabilities. The position requires a strong technical background with expertise in cloud computing domains like Compute, Storage, Networking, Databases, and Security.

The role combines technical expertise with customer relationship management, requiring you to act as the primary point of contact for enterprise accounts. You'll be responsible for understanding customer business goals, making service improvements recommendations, and ensuring workload resilience and security. The position offers opportunities to work with leading technologists worldwide and impact how major enterprises utilize cloud technology.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers strong career growth potential with mentorship programs and resources for professional development. Work-life harmony is emphasized, with flexibility being a key part of the working culture.

This role is ideal for experienced technical professionals with a background in solutions architecture, technical consulting, or IT management who want to work at the forefront of cloud technology while making a significant impact on enterprise-level cloud adoption and success.

Last updated a day ago

Responsibilities For Technical Account Manager, Financial Services ANZ

  • Act as a single point of contact to Enterprise Accounts
  • Understand customers outcomes and business goals
  • Make AWS service improvement recommendations
  • Enhance critical workload resilience and security
  • Deliver measurable impact through strategic support initiatives
  • Evaluate and present periodic reviews of operational performance
  • Provide detailed reviews of service disruptions and metrics
  • Champion customer requirements within AWS
  • Participate in customer requested meetings
  • Work with AWS Support engineers to resolve customer issues
  • Advisory in planning and execution of business-critical events

Requirements For Technical Account Manager, Financial Services ANZ

Java
Python
Linux
Kubernetes
  • Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with presentation skills
  • 5+ years of experience in similar roles (Senior Technical Consultant, Solutions Architect, IT Manager/Engineer)
  • Computer Science or Math background (preferred)
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies
  • Solid understanding of technology budget management

Benefits For Technical Account Manager, Financial Services ANZ

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life harmony
  • Mentorship and career growth opportunities
  • Knowledge-sharing resources
  • Inclusive team culture
  • Employee-led affinity groups
  • Ongoing learning experiences

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