Technical Account Manager (Spain), Enterprise Support - EMEA Startups
Description For Technical Account Manager (Spain), Enterprise Support - EMEA Startups
Amazon Web Services (AWS) is seeking a Technical Account Manager to join their Enterprise Support team in Madrid, Spain. As a trusted advisor and cloud operations architect, you'll play a crucial role in helping enterprise customers maximize their cloud technology investments. You'll work with AWS's comprehensive suite of services, including EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, and IoT.
In this role, you'll partner with diverse businesses, from innovative startups to large enterprises undergoing digital transformation. You'll provide strategic guidance on architecture, support planning, and operational excellence. The position offers extensive opportunities to develop technical, consulting, and leadership skills while working with cutting-edge cloud technologies.
AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning initiatives. The company emphasizes work-life harmony and provides robust career development resources, including mentorship opportunities and AWS certification programs.
Key responsibilities include developing trusted customer relationships, providing technical guidance, ensuring operational health of AWS environments, and driving value through cloud adoption. You'll collaborate with various AWS teams and engage with stakeholders from developers to C-level executives.
The ideal candidate brings experience in technical account management, solutions architecture, or similar roles, with strong understanding of cloud infrastructure and operations. While programming skills in languages like Java, Python, or Ruby are beneficial, the focus is on technical advisory and customer success.
Join AWS's rapidly expanding EMEA team and be part of transforming businesses through cloud computing innovation. This role offers excellent growth potential and the opportunity to work with some of the most sophisticated cloud technologies while making a direct impact on customer success.
Responsibilities For Technical Account Manager (Spain), Enterprise Support - EMEA Startups
- Advise on solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
- Solve problems across different customers as they migrate workloads to the cloud
- Conduct workshops and brown bag sessions to uplift customer capabilities
Requirements For Technical Account Manager (Spain), Enterprise Support - EMEA Startups
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect
- Understanding of operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development
- Internal enterprise or external customer-facing experience
- Ability to clearly articulate to small and large audiences
- Ability to juggle tasks and projects in a fast-paced environment
- Customer obsessed mindset
Benefits For Technical Account Manager (Spain), Enterprise Support - EMEA Startups
- AWS Certifications
- Mentorship Programs
- Work-Life Balance
- Career Development
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