Technical Account Manager (TAM), Enterprise Support EMEA South

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS · Cloud

Description For Technical Account Manager (TAM), Enterprise Support EMEA South

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Technical Account Manager (TAM) to join their Enterprise Support team in EMEA South. As a trusted advisor and cloud operations architect, you'll work with Enterprise Support customers to help them maximize value from AWS technologies. The role involves crafting and executing strategies to drive customer adoption of AWS services, including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, and IoT.

You'll partner with diverse businesses, from emerging startups to large enterprises, providing expert guidance on architecture, support strategy, and operational excellence. The position requires strong technical expertise combined with business acumen to effectively communicate with both technical teams and C-level executives. You'll be responsible for ensuring operational health of AWS environments while optimizing costs and reducing complexity.

The role offers significant growth opportunities within AWS's rapidly expanding EMEA region. You'll work alongside talented cloud technologists, continuously expand your AWS knowledge, and receive mentorship while pursuing AWS certifications. The ideal candidate brings 5+ years of relevant technical experience, strong operational knowledge across multiple cloud domains, and excellent communication skills.

AWS values diversity and work-life harmony, offering an inclusive culture with employee-led affinity groups and ongoing learning experiences. The position is based in either Madrid or Barcelona, Spain, providing an opportunity to work with some of the most innovative companies while developing your career in cloud technology.

Last updated 2 hours ago

Responsibilities For Technical Account Manager (TAM), Enterprise Support EMEA South

  • Build solutions, provide technical guidance and advocate for the customer
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management
  • Consult with partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively find opportunities for customers to gain additional value from AWS
  • Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
  • Solve problems across different customers as they migrate workloads to the cloud
  • Uplift customer capabilities by running workshops and brown bag sessions

Requirements For Technical Account Manager (TAM), Enterprise Support EMEA South

  • 5+ years of experience as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect
  • Experience with operational best practices and troubleshooting for 3+ areas: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience
  • Ability to prioritize and manage ambiguity in a fast-paced environment
  • Ability to clearly articulate to small and large technical and business audiences

Benefits For Technical Account Manager (TAM), Enterprise Support EMEA South

Education Budget
  • AWS certifications opportunities
  • Mentorship programs
  • Career development opportunities
  • Work-life harmony
  • Inclusive team culture
  • Employee-led affinity groups
  • Continuous learning opportunities

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