Technical Consultant (TAM) - AMAZON Web Services, Korea, Partner/FSI

As a Technical Account Manager (TAM) at AWS, you will play a crucial role in helping customers adopt and utilize AWS services. Your responsibilities include:

• Crafting and executing strategies to drive customer adoption of AWS services like EC2, RDS, Connect, ECS/EKS, IoT, and Security/Governance
• Representing AWS within customer environments and leading discussions with senior leadership on incidents, trade-offs, and risk management
• Providing technical direction and advocacy for planning and building solutions using standard methodologies
• Maintaining operational health of customers' AWS environments while reducing costs and complexity
• Building trusting relationships with customers to understand their business needs and technical challenges
• Collaborating with AWS global engineering and service teams to resolve customer issues

Key aspects of the role:

• Field support for Enterprise customers
• Analyzing and presenting operational performance reviews
• Detailed reviews of service disruptions, metrics, and pre-launch planning
• Ensuring AWS environments remain healthy while optimizing costs
• Leading technical discussions with senior leadership

The ideal candidate should have:

• 7+ years of hands-on experience in areas such as Infrastructure, System Administration, Networking, Database, DevOps, Big Data, AI/ML, Security, or Web Application Development
• Strong customer focus and ability to work with remote teams
• Business communication skills in Korean (required) and English (preferred)
• Bachelor's Degree in Computer Science, Math, or related field (or equivalent work experience)
• Experience with AWS services or other cloud offerings (preferred)

This role offers opportunities for ongoing learning, mentorship, career growth, and work-life harmony. You'll be part of the Korea Enterprise Support team, one of the fastest-growing organizations within AWS, supporting customers of all industries and sizes.