Technical Operations Manager, AWS Support

Amazon Web Services (AWS) Support Engineering team is seeking an experienced Operations Manager to lead a team of 15-20 Support Engineers. This role is crucial in providing world-class support across all AWS offerings. The position involves managing customer-facing engineers who handle technical issues ranging from EC2 Linux guidance to complex Big Data configuration and integration challenges.

The role combines technical leadership with strategic responsibilities, including operational performance analysis, service disruption reviews, and prelaunch planning. As a Technical Operations Manager, you'll be the voice of the customer within AWS, working with leading technologists globally to ensure optimal customer support and service delivery.

The position offers an attractive work environment with no after-hours on-call or mandated overtime, operating on a follow-the-sun model across global Premium Support sites. AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences.

The ideal candidate will bring 7+ years of engineering team management experience, with at least 5 years in senior management. They should be highly technical, analytical, and passionate about customer success. The role offers competitive compensation ranging from $128,600 to $222,200 based on location, plus comprehensive benefits and equity opportunities.

This position provides an excellent opportunity to work with cutting-edge cloud technology while developing leadership skills in a dynamic, customer-focused environment. AWS's commitment to work-life harmony, career development, and inclusive culture makes this an attractive opportunity for experienced technical leaders looking to make a significant impact in cloud computing.