Technical Operations Manager, Support Engineering

Amazon Web Services (AWS) Support Engineering team is seeking an experienced Operations Manager to lead a team of 15-20 Support Engineers. This role involves providing world-class support across all AWS offerings, managing complex technical issues, and driving operational excellence. The position offers an opportunity to work with leading technologists globally, without after-hours on-call or mandated overtime due to the follow-the-sun model.

The role combines technical leadership with customer advocacy, requiring someone who can balance technical depth with strong people management skills. You'll be responsible for resolving complex customer issues ranging from EC2 Linux guidance to Big Data configuration challenges, while also developing tools and maintaining strong relationships with development teams.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company offers comprehensive benefits, flexible work arrangements, and strong career development opportunities. As part of AWS's commitment to being Earth's Best Employer, you'll find endless knowledge-sharing and mentorship opportunities.

The ideal candidate will be highly technical, analytical, and passionate about customer success. You'll need to demonstrate strong project management skills, ability to drive process improvements, and excellence in both written and verbal communication. This role offers competitive compensation based on location and experience, along with equity opportunities and comprehensive benefits.

Working at AWS means joining a pioneer in cloud computing that continues to innovate and shape the industry. You'll be part of a diverse team that values work-life harmony and provides numerous opportunities for professional growth and impact.