Technical Support Engineer, Amazon Robotics Technical Support

Amazon Robotics is seeking a Technical Support Engineer to join their rapidly expanding Robotics Technical Support team. This role combines technical expertise with customer support in a dynamic robotics environment.

The position requires working a 5-day week schedule, including one weekend day (either Sun-Thurs or Tues-Sat), to ensure 24/7 global support coverage. You'll be responsible for analyzing and resolving complex technical issues escalated from various Amazon Robotics Facilities, utilizing multiple data sources and working with development teams to create solutions.

Key responsibilities include deep-diving into technical problems, managing high-severity incidents, and implementing change management practices. You'll serve as a central incident lead, coordinating between multiple teams during critical situations.

The ideal candidate should have at least 2 years of software development or technical support experience, with strong skills in modern programming languages and system debugging. Knowledge of web services, distributed systems, and experience with hardware/software RAID systems is preferred.

Amazon offers a competitive compensation package ranging from $67,200 to $150,300 based on location and experience, plus comprehensive benefits including medical coverage and financial benefits. This is an excellent opportunity for someone passionate about robotics, problem-solving, and technical support in a fast-paced, innovative environment.

The role offers exposure to cutting-edge robotics technology and the chance to work with Amazon's fulfillment and sortation facilities worldwide. You'll be part of a team that directly impacts Amazon's operational efficiency and technological advancement in the robotics field.