Technical Support Engineer, Amazon Robotics Technical Support

Amazon Robotics is seeking passionate engineers to join their Robotics Technical Support team. This role combines technical problem-solving with hands-on support for Amazon's innovative robotics systems in fulfillment centers. As a Technical Support Engineer, you'll analyze complex issues, work with multiple data sources, and collaborate with development teams to ensure smooth operations of robotic systems. The position requires working one weekend day as part of a 5-day schedule to provide 24/7 global support.

The role offers competitive compensation ranging from $67,200 to $150,300 based on location and experience, plus equity and comprehensive benefits. You'll be part of a team that drives innovation in warehouse automation, working with cutting-edge robotics technology and distributed systems.

Key responsibilities include managing high-severity incidents, implementing change management practices, and providing technical solutions for Amazon's global robotics infrastructure. The ideal candidate has experience in software development or technical support, strong debugging skills, and knowledge of modern programming languages.

This is an excellent opportunity for engineers who enjoy problem-solving, teamwork, and working with advanced robotics systems. You'll have direct impact on Amazon's worldwide operations while developing expertise in large-scale robotics deployment and support.