Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is seeking a Technical Support Engineer to join their global Robotics Technical Support team. This role is perfect for problem-solvers who are passionate about technology and innovation, offering an opportunity to work with cutting-edge robotics systems in Amazon's fulfillment and sortation facilities.

The position involves providing critical 24/7 support coverage for Amazon's global robotics operations, working in shifts that include one weekend day. As a Technical Support Engineer, you'll be responsible for analyzing and resolving complex technical issues, working with multiple data sources and collaborating with development teams to create effective solutions.

The role offers competitive compensation ranging from $67,200 to $150,300 annually, depending on location and experience, plus comprehensive benefits. You'll be part of a dynamic team spread across the US, EU, and Asia-Pacific, with opportunities for continuous learning through robust internal training programs and mentorship.

Key responsibilities include managing high-severity incidents, coordinating service restoration between teams, and implementing change management practices. The ideal candidate should have at least 2 years of software development or technical support experience, strong Unix knowledge, and excellent troubleshooting skills.

Working at Amazon Robotics means being at the forefront of automation technology, solving complex problems daily, and having a direct impact on one of the world's largest logistics operations. The role offers both technical challenges and growth opportunities, with exposure to various aspects of robotics systems and distributed computing environments.

You'll be supported by a comprehensive training program, including both onsite and remote mentoring, and will have the opportunity to work with cutting-edge technology while developing your technical and leadership skills. This position is ideal for someone who thrives in a fast-paced environment and is excited about the intersection of robotics and large-scale operations.