Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Amazon is a global technology company leading in e-commerce and cloud computing, with innovative robotics solutions.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Robotics

Description For Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is seeking a Technical Support Engineer to join their expanding team in Melbourne. This role combines technical expertise with customer obsession to maintain over one million Amazon robots operating 24/7. The position offers a unique opportunity to work with cutting-edge robotics technology, even for those without prior robotics experience, as comprehensive training is provided.

The role involves deep technical problem-solving, working with various data sources and logs to identify hardware/software faults in the robotics environment. You'll collaborate with on-site technicians and software developers, participate in critical issue resolution, and contribute to process improvements. The work schedule includes one weekend day to ensure 24-hour global support coverage.

As part of Amazon's premier Robotics problem-solving team, you'll join a global network of specialists across the US and EU. The environment is solutions-focused and free from KPI-centric metrics, offering remote technical support through multiple channels. The position includes thorough training with both onsite and remote mentoring opportunities.

This role is perfect for experienced support engineers looking for more challenging and impactful work. You'll benefit from Amazon's vast resources for personal and career development, competitive compensation including RSUs, and opportunities for global career advancement. The position offers a balance of technical challenge and professional growth in one of the world's most innovative robotics environments.

Last updated 3 months ago

Responsibilities For Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

  • Deep-dive into and resolve technical issues via in-house ticketing system
  • Troubleshoot hardware and software faults within Amazon Robotics environment
  • Collaborate with on-site robotics technicians and engineers
  • Participate in live troubleshooting sessions for critical issues
  • Contribute to process improvement and automation
  • Provide 24/7 global support coverage (including one weekend day)

Requirements For Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Linux
  • Experience troubleshooting and debugging systems, services or platforms
  • Networking Knowledge
  • Unix Knowledge
  • SQL Knowledge
  • Five or more years of troubleshooting systems experience
  • Scripting knowledge in any programming language

Benefits For Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Medical Insurance
Equity
  • Competitive compensation package
  • RSUs (Restricted Stock Units)
  • Health insurance
  • Paid public transport
  • Staff referral bonus scheme
  • Career development opportunities
  • Access to Amazon's training and development tools
  • Internal mobility opportunities

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