Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is seeking a Technical Support Engineer to join their expanding team in Melbourne. This role combines technical expertise with customer obsession to maintain over one million Amazon robots operating 24/7. The position offers a unique opportunity to work with cutting-edge robotics technology, even for those without prior robotics experience, as comprehensive training is provided.

The role involves deep technical problem-solving, working with various data sources and logs to identify hardware and software faults within the Amazon Robotics environment. You'll collaborate with on-site technicians, engineers, and software development teams to ensure seamless integration and functionality across all systems. The position requires working one weekend day as part of a 5-day work week to maintain critical 24-hour global support coverage.

As part of Amazon's premier Robotics problem-solving team, you'll join a global network of robotic system specialists. The environment is solutions-focused and free from KPI-centric metrics, offering support through various channels including tickets, phone, and chat. The comprehensive internal training program includes both onsite and remote mentoring, plus training at customer sites.

The ideal candidate brings 5+ years of troubleshooting experience, strong technical foundations in networking, Unix, and SQL, and a passion for automation and process improvement. This role offers exceptional growth opportunities, including global career experiences, competitive compensation with RSUs, and access to Amazon's vast learning resources. Join Amazon Robotics to make a real impact in the future of automated logistics and robotics technology.