Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is seeking a Technical Support Engineer to join their global Robotics Technical Support team. This role combines software development expertise with technical support to ensure the smooth operation of Amazon's robotic systems across fulfillment and sortation facilities worldwide. Working in a Sun-Thurs schedule (9-5 pm EST), you'll be part of a 24/7 global support operation, handling critical incidents and providing solutions to complex technical challenges.

The position requires strong problem-solving abilities and technical expertise to analyze and resolve software/hardware issues. You'll work with multiple data sources and collaborate closely with development teams to implement solutions. The role involves managing high-severity incidents, requiring excellent communication skills and the ability to coordinate between multiple teams during critical situations.

As part of a global team spanning the US, EU, and Asia-Pacific, you'll have access to comprehensive training, including onsite experience and mentorship. This is an excellent opportunity for technically-minded problem-solvers who want to work with cutting-edge robotics technology and have a direct impact on Amazon's global operations.

The ideal candidate will have experience in software development or technical support, strong scripting abilities, and a proven track record in troubleshooting complex systems. Knowledge of web services, distributed systems, and hardware maintenance is a plus. This role offers the chance to work with advanced robotics systems while developing expertise in a rapidly growing field.