Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Join Amazon Robotics' expanding Technical Support Engineering team in Melbourne, where we keep over one million Amazon robots running 24/7. As a Technical Support Engineer, you'll be part of a global team combining technical expertise with customer obsession to solve complex robotics challenges. The role involves deep technical troubleshooting, collaboration with robotics technicians and software engineers, and handling critical system issues.

You'll work with various data sources and logs to identify hardware/software faults within the Amazon Robotics environment, addressing everything from robot performance issues to server problems affecting navigation. The position offers thorough training and mentorship, making prior robotics experience non-essential.

The role operates on a 5-day schedule including one weekend day, ensuring critical 24-hour global support coverage. Unlike many technical support positions, this role doesn't require out-of-hours on-call duties. You'll be part of Amazon's premier robotics problem-solving team, with opportunities to contribute to process improvements and automation initiatives.

This is an ideal opportunity for experienced support engineers looking to transition into the exciting field of robotics while leveraging their existing technical expertise. You'll receive comprehensive training, including both onsite and remote mentoring, plus exposure to customer sites. The position offers the chance to work with cutting-edge robotics technology while making a real impact on Amazon's global operations.