Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is seeking passionate and technically skilled engineers to join their expanding Robotics Technical Support team. This role combines problem-solving, technical expertise, and customer service in a dynamic robotics environment. As a Technical Support Engineer, you'll be part of a global team providing 24/7 support for Amazon's sophisticated robotics systems in fulfillment and sortation facilities.

The position offers unique challenges in troubleshooting complex robotic systems, requiring deep technical knowledge and analytical skills. You'll work with cutting-edge technology, collaborating with development teams to resolve critical issues and improve system performance. The role demands strong communication skills, as you'll interact with both technical and non-technical stakeholders.

This is an excellent opportunity for engineers who thrive in a fast-paced environment and want to work with advanced robotics technology. The team provides comprehensive training and mentorship, including both remote and onsite learning opportunities. You'll be part of a growing Australian team, contributing to Amazon's global robotics operations.

The role offers a blend of technical challenge and customer service, requiring weekend coverage to ensure 24/7 support. You'll gain extensive experience in robotics systems, incident management, and technical problem-solving while working with a diverse, global team committed to innovation and customer satisfaction.