Technical Support Engineer, Technical Incident Management and Engineering

Amazon's Fulfillment Technologies & Robotics division is seeking a Technical Support Engineer to join their Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team. This role operates on a night shift schedule (3:00 PM to 1:00 AM EST, 4 days/week) and supports a distributed network across NA and EU regions. The position combines robotics technology expertise with customer support, requiring strong problem-solving abilities and technical knowledge.

The role involves working directly with hardware engineers, regional support managers, and operations leaders to maximize advanced robotics systems performance. You'll develop technical expertise to solve complex, time-sensitive problems while supporting fulfillment center operators and maintenance teams. Key responsibilities include developing monitoring tools, managing escalated issues, and implementing standard operating procedures.

This is an excellent opportunity for someone passionate about robotics and automation who wants to impact Amazon's cutting-edge fulfillment operations. The role offers competitive compensation ($67,200-$150,300 based on location) plus comprehensive benefits including equity and medical coverage. You'll work in a fast-paced environment where innovation and problem-solving are essential, contributing to one of the world's most advanced robotics and automation networks.

The ideal candidate will have a strong technical background with experience in customer support, database management, and scripting languages. They should be comfortable working independently, managing multiple priorities, and leading technical discussions across various stakeholder groups. This role offers significant growth potential within Amazon's robotics and automation ecosystem.