Technical Support Engineer, Technical Incident Management and Engineering

Join Amazon's Fulfillment Technologies & Robotics team as a Technical Support Engineer focusing on Mechatronics and Sustainable Packaging. This role supports a distributed Amazon network across NA and EU regions, working on night shift (3:00 PM EST to 1:00 AM EST, 4 days/week). You'll be part of the MSP CX Technical Incident Management and Engineering team, responsible for supporting internal fulfillment and transportation network customers using advanced robotics technology.

You'll work directly with hardware engineers, regional support managers, and maintenance teams to maximize advanced robotics systems performance. The role involves developing monitoring tools, managing escalated problems, implementing standard procedures, and ensuring continuous service improvement through customer feedback.

This position offers the opportunity to work with cutting-edge robotics technology in Amazon's fulfillment centers, developing deep technical expertise while solving complex, time-sensitive problems. You'll be responsible for creating monitoring systems, developing metrics, and producing regular performance reports while working in a fast-paced, high-throughput environment.

The ideal candidate combines strong technical skills with excellent problem-solving abilities and can work independently in ambiguous situations. You'll need to effectively communicate with various stakeholders, from software engineers to operators, while managing multiple high-priority tasks simultaneously.

This role is perfect for someone who is passionate about robotics, enjoys problem-solving through teamwork, and wants to see their work's direct impact on Amazon's global operations. You'll be at the forefront of implementing and supporting advanced robotics technology that transforms customer experiences in the e-commerce space.