Technical Support Engineer, The Mechatronics & Sustainable Packaging Customer Experience (MSP CX)

Join Amazon's Fulfilment Technologies & Robotics team as a Technical Support Engineer supporting distributed networks across NA and EU regions. This role combines robotics, automation, and customer support, working with advanced technology in Amazon's fulfillment centers. You'll collaborate with hardware engineers, support managers, and maintenance teams to optimize robotic systems performance. Working 4 days a week (10-hour shifts), you'll troubleshoot software and hardware issues, lead technical escalations, and improve service delivery. The position offers growth opportunities within Amazon, exposure to cutting-edge robotics technology, and the chance to impact global operations. You'll be part of a dynamic team that values innovation, problem-solving, and customer experience, while working with some of the most advanced automation systems in the industry. The role combines technical expertise with customer service, offering a unique opportunity to work with Amazon's world-class robotics infrastructure while developing your career in a fast-paced, technology-driven environment. This position is perfect for someone who enjoys complex problem-solving, has a strong technical background, and wants to work at the intersection of robotics and customer service.