Technical Writer, AWS Knowledge Services, AWS Support

Amazon Web Services (AWS), the world's leading cloud platform, is seeking a Technical Writer for their Knowledge Services team in Cape Town. This role sits within AWS Support, a critical component of customer success, working with leading companies building mission-critical applications. The ideal candidate will create and maintain high-quality knowledge base content, collaborating with Support Engineers, AWS builders, and subject matter experts. This position offers an opportunity to work in a dynamic, fast-paced environment where you'll contribute to world-class technical documentation.

The role combines technical expertise with content creation, requiring strong collaboration with global stakeholders. You'll be responsible for optimizing content for usability and accessibility, managing feedback, and maintaining AWS's high standards for technical documentation. AWS values diverse experiences and provides extensive career growth opportunities through mentorship, knowledge-sharing, and employee-led affinity groups.

Working at AWS means joining a culture of innovation where work-life harmony is prioritized. The company offers flexible work arrangements and a supportive environment focused on inclusive growth. You'll be part of a team that values continuous learning, embraces diversity, and strives to become Earth's Best Employer. This is an excellent opportunity for a technical writer who is passionate about cloud technology and creating impactful content that helps AWS customers succeed.