Amazon Connect is a revolutionary cloud-based contact center solution, built on 10 years of Amazon's customer service expertise. As a Telecom Engineer for Amazon Connect, you'll join AWS Solutions to shape the future of cloud-based contact centers. The role focuses on developing telecom infrastructure that powers modern contact centers in the cloud.
You'll work on:
The position offers:
Amazon Connect leverages powerful AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver seamless customer experiences. The platform handles massive concurrent call volumes and requires deep expertise in SIP protocol, networking, and Linux/UNIX systems.
You'll be part of a team that values:
This role represents a unique opportunity to join a rapidly growing business unit at AWS, working with advanced technology while making a meaningful impact on customer service operations worldwide.