Telecom Engineer - (Mandarin, English), Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center solution within AWS Solutions organization. This role offers a unique opportunity to join the team building Amazon Connect's telecom infrastructure. As a Telecom Engineer, you'll be working on a highly disruptive platform that leverages AI and AWS services to transform customer service experiences. The position requires expertise in SIP protocol, networking, and Linux/UNIX systems.

The role involves developing next-generation telecom infrastructure, supporting large amounts of concurrent customer calls, and working with internally developed SIP-based Call Center Platform. You'll be part of a diverse team of network, systems, and software engineers focused on making the telephony platform more efficient, scalable, and reliable.

This is an ideal position for someone who enjoys solving complex problems while maintaining work-life balance. The team values diversity, continuous learning, and customer focus. You'll have the opportunity to work on technology that directly impacts millions of customers worldwide.

Key responsibilities include architecting telecom solutions, mentoring team members, integrating new telephony providers, and driving automation initiatives. The role requires both technical expertise and leadership skills, as you'll be instrumental in shaping the future of Amazon Connect's infrastructure.

AWS offers a supportive environment with opportunities for career growth, mentorship, and participation in employee-led affinity groups. The company values diverse experiences and perspectives, making it an inclusive workplace where innovation thrives.