Telecom Support Engineer, Amazon Connect

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. As a Telecom Support Engineer on the Korea team, you'll help support and expand Amazon Connect's telecom infrastructure.

The role involves working with SIP/VoIP technology in a large-scale, distributed environment. You'll be responsible for expanding infrastructure to new global regions, supporting existing implementations, and innovating telecom network operations through tooling and processes.

Key Aspects:

• Support one of AWS's newest and most exciting services
• Work with a system handling thousands of concurrent customer calls
• Help shape technology and product in a fast-growing business
• Design and deliver scalable, resilient systems
• Conduct deep-dive troubleshooting and technical post-mortems
• Build tools and solutions across thousands of devices

Team Culture & Benefits:

• Fun, inclusive environment with focus on work-life harmony
• Direct impact on millions of customers
• Strategic new business moving at rapid pace
• Opportunity for ownership of key components
• Learning and growth in large-scale system design
• Collaborative environment with highly talented engineers
• Global team exposure

Required Skills:

• 3+ years of network and operating system support experience
• Bachelor's degree in computer science or equivalent
• 3+ years of Telephony experience (SIP, RTP, VoIP)
• Fluency in Korean and English
• Strong troubleshooting abilities
• Customer-focused mindset

The position offers the chance to be part of AWS's mission to transform the contact center industry while working with cutting-edge cloud technology and artificial intelligence solutions.