Telecom System Engineer, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center solution within AWS Solutions organization, leveraging Amazon's decade of experience in customer service excellence. This role offers an exciting opportunity to join a transformative team building technology that impacts millions daily. As a Telecom System Engineer, you'll work on a highly disruptive platform that integrates cutting-edge AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis.

The position involves supporting one of the largest contact center platforms globally, handling thousands of concurrent customer calls and supporting tens of thousands of agents. You'll be instrumental in expanding the infrastructure to new global regions, supporting existing implementations, and driving innovation in telecom network operations.

AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers comprehensive benefits, including medical, financial, and work-life balance support. You'll be part of a team that's transforming the customer service industry through cloud technology and AI integration.

The role combines deep technical expertise in SIP/VoIP with the excitement of working on a rapidly growing platform. You'll collaborate with global teams, participate in complex troubleshooting, and help shape the future of cloud-based contact center technology. This is an excellent opportunity for someone passionate about telecommunications, cloud infrastructure, and delivering exceptional customer experiences at scale.