Service Delivery Engineer

AI-driven medical imaging company developing clinical decision-support solutions to improve healthcare diagnostics globally.
DevOps
Senior Software Engineer
Remote
101 - 500 Employees
5+ years of experience
AI · Healthcare

Description For Service Delivery Engineer

Annalise.ai is revolutionizing healthcare through AI-powered medical imaging solutions. As a Service Delivery Engineer, you'll be at the forefront of implementing and supporting cutting-edge AI clinical decision-support systems that directly impact patient care. The role combines technical expertise in Linux systems, healthcare informatics, and customer support to ensure successful deployment of Annalise Enterprise solutions globally.

The company, backed by Harrison.ai with Australia's largest Series B funding of $129m, has already made significant strides with their chest x-ray AI solution being used by 25% of Australian radiologists. Their technology can detect 124 findings and has been featured in the Lancet Digital Health journal.

This position offers a unique opportunity to work with a diverse, global team while making a meaningful impact in healthcare. You'll be responsible for both technical implementation and customer success, requiring a blend of technical skills and excellent communication abilities. The role demands expertise in healthcare protocols, Linux systems, and enterprise software deployment, while offering the flexibility of remote work and significant professional development opportunities.

Working at Annalise.ai means joining a well-funded, rapidly growing organization that prioritizes work-life balance, professional growth, and inclusive culture. The company offers comprehensive benefits including parental leave, learning budgets, and the chance to shape the future of AI in medical imaging. If you're passionate about healthcare technology and want to contribute to improving patient outcomes globally, this role offers the perfect blend of technical challenge and meaningful impact.

Last updated 6 hours ago

Responsibilities For Service Delivery Engineer

  • Implement Annalise Enterprise solutions including software installation, configuration, and system testing
  • Communicate with customers and internal teams for project requirements
  • Train customer staff in supporting Annalise Enterprise solutions
  • Build, configure, and manage Ubuntu Linux enterprise systems
  • Maintain test environments for problem replication
  • Provide Level 2 and 3 technical support
  • Troubleshoot and diagnose customer issues
  • Document troubleshooting and problem resolution steps
  • Work cross-functionally with sales and pre-sales teams
  • Drive continuous improvement of delivery and support framework

Requirements For Service Delivery Engineer

Linux
Python
  • Professionally conversant in German and English language
  • 5+ years of service experience in healthcare informatics
  • Experience with Linux operating systems
  • Experience with configuration and scripting (bash or python)
  • Knowledge of DNS, TCP/IP and networking concepts
  • Experience with healthcare protocols (HL7, DICOM, PACS, EHR, RIS)
  • Excellent verbal and written communication skills
  • Willingness to travel 25% of the year

Benefits For Service Delivery Engineer

Parental Leave
Education Budget
  • Flexible and remote-friendly working
  • $1000 personal Learning & Development budget
  • Access to LinkedIn Learning
  • 16 weeks gender-neutral paid parental leave
  • $10,000 support for egg or sperm freezing
  • Leadership training opportunities
  • Internal mobility opportunities

Interested in this job?

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