Associate Solution Engineer

Appian is seeking an Associate Solution Engineer to join their CIO team. This role offers an opportunity to become a resident expert on the Appian platform, gaining full-stack experience that translates into any technical career. As an Associate Solution Engineer, you'll work on technical support tickets, analyze logs, collect server data, run scripts, and troubleshoot Appian installations for both self-managed and Appian Cloud environments. You'll collaborate with internal teams and source-code developers to investigate and resolve platform issues, submit feature enhancements, and write root cause analysis reports.

Key responsibilities include:

• Troubleshooting incidents with customers over virtual meetings
• Analyzing log data to gain insights about incidents
• Collaborating with developers to resolve platform issues
• Submitting feature enhancements on behalf of customers
• Configuring supported custom configurations in Appian Cloud
• Writing root cause analysis reports for high-priority incidents

The ideal candidate should be technical, curious, and autonomous, with strong communication skills. You should have an interest in data analytics, devOps/programming/scripting, RDBMS platforms, and systems administration. A bachelor's degree in an IT-focused field or a degree with coding-focused skills is required.

Appian offers comprehensive training, including a 2-4 week infrastructure training and a 3-month training process covering front-end and back-end Appian knowledge. The company provides growth opportunities, a competitive salary, and generous benefits, including flexible time off.

This role will start in Summer 2025 and is available in two locations: London and Seville (requires fluent Spanish and English). Appian encourages a flexible hybrid approach, with employees expected to be in the office around 3 times a week.

Join Appian to be part of a passionate team dedicated to accomplishing hard things and revolutionizing the way people work through their low-code automation platform.