AppleCare Business Insights, Operations & Systems (ACBIOS) is seeking a technical Engineering Program Manager to lead AI-driven natural language data analytics capabilities development. This role combines cutting-edge AI technology with practical business applications, working at the intersection of IS&T AI data platforms and AppleCare business teams. The position involves managing complex, multi-functional projects that integrate AI, data science, knowledge graph, and analytics tools to enable data-driven insights through natural language interactions. The ideal candidate will have strong technical expertise in Python and SQL, with experience in AI/ML project management. They will lead the development of sophisticated analytics solutions while ensuring seamless collaboration across teams. The role offers an opportunity to transform how AppleCare leverages AI for smarter decision-making, working with extraordinary teams to deliver next-generation analytics solutions. The position requires a master's degree in a relevant field and offers competitive compensation including base salary, equity opportunities, and comprehensive benefits.