Advanced Analytics Data Engineer, AppleCare

Apple's AppleCare Support Enablement division is seeking an experienced Data Engineer to join their Forecasting and Advanced Analytics team. This role is crucial in building monitoring and metrics systems that drive customer experience quality. The position involves working with various teams across Apple, including IS&T, AppleCare Digital, Hardware Service, and Support Experiences.

As a Data Engineer, you'll be instrumental in supporting projects ranging from Emergency Satellite support to password management systems, measuring quality, efficiency, and customer interaction outcomes. The role requires collaboration with multiple teams to ensure proper data capture throughout the customer support experience and maintaining robust data pipelines.

The ideal candidate will have strong technical skills in SQL and Python, with experience in building scalable data processes for modeling, analysis, and reporting. You'll work in a technically diverse, globally distributed team, supporting data science and analytics teams driving operational performance. The position offers the opportunity to work on cutting-edge technologies and services like Apple Pay, Satellite Technologies, Apple Account, and AppleCare+.

This role combines technical expertise with business acumen, requiring someone who can translate abstract requirements into clear data products. You'll be part of a team that directly impacts customer support quality and operational efficiency at one of the world's leading technology companies. The position offers exposure to various aspects of Apple's support infrastructure and the chance to work on future innovations in customer service technology.

If you're passionate about data engineering, have strong analytical skills, and want to contribute to improving customer support experiences at a global scale, this role provides an excellent opportunity to make a significant impact at Apple.