Apple Pay & Wallet New Product Support Engineering Project Manager

Apple is seeking an experienced project manager to join their Wallet and Apple Pay New Product Support Engineering team. This role is crucial in developing support strategies for new Apple Pay products and services, working at the intersection of product, engineering, and operations to create world-class customer support experiences.

The position requires a unique blend of technical expertise and customer-centric thinking, as you'll be responsible for representing the voice of the customer throughout the product development lifecycle. You'll lead cross-functional teams in crafting comprehensive product support solutions while identifying and mitigating potential customer pain points.

Key aspects of the role include developing deep product expertise in Apple Pay's ecosystem, leading support strategy development that balances business needs with regulatory requirements, and acting as a technical liaison between various teams. You'll be working with customer data to drive solutions and design scalable support systems.

The ideal candidate brings 5+ years of project management experience, preferably in financial services or technology, along with a bachelor's degree in a relevant field. You should be passionate about diving deep into technical subjects while maintaining the ability to communicate complex concepts simply. Experience in FinTech, knowledge of financial servicing regulations, and familiarity with Apple's ecosystem are valuable assets.

This role offers the opportunity to impact how millions of customers interact with Apple Pay and Wallet services, ensuring smooth experiences through proactive problem-solving and innovative support solutions. You'll be working with cutting-edge payment technologies while contributing to Apple's mission of creating exceptional products that enrich customers' lives.