Apple Pay & Wallet New Product Support Engineering Project Manager

Apple is seeking an experienced project manager to join their Wallet and Apple Pay New Product Support Engineering team. This role is crucial in developing support strategies for new Apple Pay products and services, working at the intersection of product development and customer experience.

The position involves leading cross-functional teams and partnering with product, engineering, and operations departments to create world-class customer product support experiences. The ideal candidate will leverage both product expertise and customer insights to proactively address potential customer pain points and develop effective support solutions.

As an AppleCare Engineering New Product Support Project Manager, you'll be responsible for representing the customer's voice throughout the product development lifecycle. This includes identifying potential support use cases, working with various teams to mitigate challenges, and developing comprehensive support systems that enable both self-service and assisted customer support resources.

The role requires a unique blend of technical knowledge, project management expertise, and customer-centric thinking. You'll need to understand complex financial services regulations while maintaining the ability to simplify technical concepts for various audiences. The position offers the opportunity to work on high-impact projects that directly influence how customers interact with Apple's payment technologies.

Key aspects of success in this role include strong diplomatic leadership, exceptional organizational and communication skills, and the ability to thrive in a fast-paced environment while managing multiple priorities. You'll be working with cutting-edge payment technologies and contributing to Apple's mission of creating exceptional products that enrich customers' lives.