AppleCare Application Quality Engineering Manager

AppleCare Technologies Quality Engineering (ACTQE) is seeking an experienced Quality Engineering Manager to join their team in Austin. This role is integral to AppleCare's technological infrastructure, focusing on delivering groundbreaking customer service through robust systems and efficient processes.

As a Quality Engineering Manager, you'll lead a team of Application Quality Engineers (SAP) and be responsible for maintaining the highest standards of quality throughout the software development lifecycle. The role combines technical leadership with people management, requiring both deep technical expertise in quality engineering and strong leadership capabilities.

The ideal candidate will bring 5+ years of software quality engineering experience and 2+ years of leadership experience. You'll be working with SAP systems, particularly valuable if you have experience with SAP R/3 to SAP S/4 HANA migrations. Your responsibilities will span from strategic planning to hands-on quality assurance, including test automation, risk management, and process improvement.

At Apple, you'll be part of a company that values innovation, quality, and customer satisfaction above all. The ACTQE team works diligently to provide outstanding automated and manual testing solutions that cater to the unique needs of the AppleCare ecosystem. You'll have the opportunity to work with cutting-edge technologies while contributing to products that impact millions of customers worldwide.

This role offers the chance to work with cross-functional teams, including software developers, data scientists, product managers, and UX designers. You'll be responsible for implementing test plans, handling partner concerns, and ensuring clear reporting of test progress and metrics. The position requires occasional international travel and flexibility with working hours to support global projects.

Apple offers a collaborative and inclusive work environment where your contributions will directly impact the company's success. You'll be part of a team that values open communication, healthy debate, and continuous learning. The role provides opportunities for professional growth and the chance to shape the future of quality engineering practices at one of the world's most innovative companies.

If you're passionate about quality engineering, have strong leadership skills, and want to be part of a team that's pushing the boundaries of technology while maintaining the highest standards of quality, this role at Apple could be your next career move.