AppleCare Application Quality Engineering Manager

AppleCare Technologies Quality Engineering (ACTQE) is seeking a dynamic Quality Engineering Manager to lead their Application Quality Engineering team. This role is integral to maintaining AppleCare's technological infrastructure and delivering groundbreaking customer service through robust systems. The ideal candidate will have extensive experience in software quality engineering and leadership capabilities to drive innovation in test planning and execution strategies.

As Quality Engineering Manager, you'll oversee a team of Application Quality Engineers, focusing on SAP systems, while maintaining the highest standards throughout the software development lifecycle. Your responsibilities include recruitment, training, performance evaluation, and driving continuous improvement initiatives. You'll work closely with cross-functional teams, including software developers, data scientists, product managers, and UX designers.

The role requires strong leadership skills to develop and maintain relationships across the organization, implement comprehensive testing strategies, and ensure clear reporting of test progress. You'll be responsible for identifying and mitigating testing risks while contributing to the global Quality Engineering Org strategy. The position offers competitive compensation, including base pay, stock options, comprehensive benefits, and opportunities for professional growth.

This is an excellent opportunity for an experienced quality engineering professional who is passionate about excellence and can help achieve AppleCare's vision of providing unparalleled customer support through seamless integration of technology and human expertise. The role requires occasional international travel and flexibility with working hours to support global projects.