AppleCare Engineering Program Manager

Apple, a global technology leader known for revolutionizing entire industries, is seeking a Technical Program Manager for their AppleCare division. This role is crucial in developing and implementing diagnostic tools that maintain Apple's world-class customer support standards.

The position offers an exciting opportunity to work at the intersection of software development and customer support, leading multi-functional diagnostic development projects from conception to deployment. You'll be responsible for driving schedules, coordinating with engineering teams, and ensuring the successful delivery of AppleCare diagnostic tools.

As a Technical Program Manager, you'll partner with AppleCare Readiness teams and Diagnostic architects to lead software and systems changes supporting new hardware and software projects. Your role will involve leading design reviews, tracking achievements, and coordinating program reviews with executive management.

The ideal candidate brings 3+ years of experience, strong technical background with a degree in Computer Science or related fields, and exceptional project management skills. You'll need to demonstrate expertise in software project coordination, understanding of Apple's operating systems, and strong communication abilities to explain complex technical concepts to various audiences.

This role offers competitive compensation ranging from $136,300 to $248,700, along with comprehensive benefits including medical coverage, stock options, and education reimbursement. Join Apple's mission to leave the world better than they found it while working with cutting-edge technology and talented professionals in the heart of Silicon Valley.