AppleCare Service Support Program Manager

A technology company that revolutionizes entire industries through innovative products, services, and customer experiences.
$165,500 - $248,700
DevOps
Staff Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Consumer · Enterprise SaaS
This job posting may no longer be active. You may be interested in these related jobs instead:
Manufacturing Design Program Manager (MDPM)

Lead manufacturing process development and innovation at Apple as a Manufacturing Design Program Manager, overseeing cross-functional teams and driving product excellence.

Software Engineering Manager, Infrastructure Tooling

Lead Apple's Data Center Tooling team, managing infrastructure tools development for global services like iCloud, iTunes, Siri, and Maps.

Engineering Project Manager, DevOps/SRE

Senior Engineering Project Manager position at Apple, focusing on DevOps and SRE, offering competitive salary and benefits, requiring 5+ years of experience.

Engineering Manager, Continuous Integration Platform

Lead Apple's CI Platform team in developing next-gen infrastructure, managing DevOps practices, and driving innovation in software delivery workflows.

MacOS Content Production Engineer

Senior MacOS engineer position at Apple focusing on demo content delivery and system administration for retail stores worldwide.

Description For AppleCare Service Support Program Manager

Apple's AppleCare Engineering division is seeking an experienced program manager to join their team in a role that combines technical leadership with program management excellence. This position offers an opportunity to work at the forefront of technology with one of the world's most innovative companies. The role involves managing serviceability for Apple products, ensuring regulatory compliance, and coordinating across multiple product lines.

The ideal candidate will bring 7+ years of program management experience and a strong technical background, with a B.S. in Engineering or Technical degree. You'll be responsible for driving cross-functional collaboration, managing complex engineering projects, and ensuring timely delivery of service manufacturing processes.

Working at Apple means being part of a company that values innovation, environmental responsibility, and diversity. The role offers competitive compensation, including a base salary range of $165,500 to $248,700, plus additional benefits such as stock options, comprehensive healthcare, and educational support.

You'll have the opportunity to work with cutting-edge technology, collaborate with talented teams across the organization, and make a significant impact on Apple's service and support infrastructure. The position requires strong technical intuition, excellent communication skills, and the ability to manage complex projects while maintaining attention to detail.

This role is perfect for someone who thrives in a fast-paced environment, enjoys tackling complex technical challenges, and wants to be part of revolutionizing how Apple products are serviced and supported worldwide. You'll be joining a company known for its commitment to excellence and innovation, with opportunities for professional growth and development.

Last updated 3 months ago

Responsibilities For AppleCare Service Support Program Manager

  • Align cross-functional teams on program deliverables, schedules, and priorities
  • Determine and track engineering project goals
  • Make project priority decisions considering timeline, cost and resources
  • Own the overall project timeline for all AppleCare engineering teams
  • Drive and coordinate engineering teams to the overall schedule
  • Ensure accurate hand off and coordination with partners
  • Highlight management schedule, resource, cost or alignment challenges
  • Create executive summaries utilizing individual team updates

Requirements For AppleCare Service Support Program Manager

  • B.S. in Engineering or Technical degree
  • At least 7 years of program/project management experience
  • Strong technical intuition and understanding of basic engineering concepts
  • Experience with project management tools and schedule development/management
  • Proven ability to work cross-functionally
  • Strong communication and interpersonal skills
  • HW EPM experience, launching products, and driving new product development cycles
  • Sound executive presence with ability to communicate at senior leadership levels

Benefits For AppleCare Service Support Program Manager

Medical Insurance
Dental Insurance
401k
Equity
Education Budget
Relocation Benefits
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Employee stock programs
  • Education reimbursement
  • Discretionary restricted stock unit awards
  • Employee Stock Purchase Plan with discount
  • Discretionary bonuses
  • Relocation benefits
  • Product discounts
  • Free services

Interested in this job?