AppleCare Strategic Quality Process Improvement Program Manager

Apple, a global technology leader, is seeking a Strategic Quality Process Improvement Program Manager for their AppleCare division. This dual-responsibility role combines quality improvement projects with strategic quality program management. The position is based in Elk Grove, California, offering a competitive salary range of $100,200 to $188,500.

The role requires a seasoned professional with 5+ years of process improvement experience who will be responsible for driving quality initiatives that enhance customer support workflows and deliver outstanding customer experiences. You'll work with worldwide cross-functional teams, from site management to AppleCare Engineering, Analytics & Reporting, and Regional Quality teams.

Key responsibilities include leading DMAIC/A3 projects, designing program scorecards, conducting Failure Modes and Effects Analyses, and maintaining close partnerships with organizational stakeholders. The ideal candidate will be an excellent communicator, self-motivated, and comfortable in a global, matrix, fast-paced environment.

This is an excellent opportunity for someone passionate about quality management and process improvement to join a company known for revolutionary products and services. Apple offers comprehensive benefits including medical coverage, retirement benefits, stock programs, and education reimbursement. The role requires 5-10% travel and offers the chance to make a significant impact on Apple's customer service quality standards.

If you're someone who thrives on solving complex problems, has a proven track record in quality improvement, and wants to be part of a team that's changing the technology landscape, this role presents an exciting opportunity to advance your career at one of the world's most innovative companies.