Atlassian Services Site Reliability Engineer

The Atlassian Services Site Reliability Engineer (SRE) role is part of the Software Delivery organization at Apple, which is crucial to the company's software release process. This role involves maintaining Atlassian services used by software engineers and project managers to develop Apple software for global delivery.

Key responsibilities include:

• Applying SRE practices to maintain Atlassian services
• Driving reliability and performance engineering of data center applications
• Implementing observability for services
• Responding to incident alerts
• Reporting on SLI/SLO metrics

The role is essential for maintaining production systems of Bitbucket, Confluence, and Jira used in delivering state-of-the-art operating systems, applications, and firmware to Apple customers.

Specific duties include:

• Configuring and monitoring on-prem and cloud-based dependencies
• Automating CI/CD pipelines
• Maintaining staging and production environments
• Implementing system observability
• Generating service performance reports
• Managing change control and incident response

The ideal candidate will have:

• A proactive communication style
• Willingness to seek clarification and understand broader contexts
• Problem-solving skills with risk assessment abilities
• Ability to work asynchronously across global time zones
• Strong documentation skills
• Eagerness to learn multiple technology stacks

This role offers an opportunity to work on critical systems that support Apple's software development process, ensuring the reliability and performance of tools used by engineers worldwide.