Atlassian Services Site Reliability Engineer
Description For Atlassian Services Site Reliability Engineer
The Atlassian Services Site Reliability Engineer (SRE) role is part of the Software Delivery organization at Apple, which is crucial to the company's software release process. This role involves maintaining Atlassian services used by software engineers and project managers to develop Apple software for global delivery.
Key responsibilities include:
- Applying SRE practices to maintain Atlassian services
- Driving reliability and performance engineering of data center applications
- Implementing observability for services
- Responding to incident alerts
- Reporting on SLI/SLO metrics
The role is essential for maintaining production systems of Bitbucket, Confluence, and Jira used in delivering state-of-the-art operating systems, applications, and firmware to Apple customers.
Specific duties include:
- Configuring and monitoring on-prem and cloud-based dependencies
- Automating CI/CD pipelines
- Maintaining staging and production environments
- Implementing system observability
- Generating service performance reports
- Managing change control and incident response
The ideal candidate will have:
- A proactive communication style
- Willingness to seek clarification and understand broader contexts
- Problem-solving skills with risk assessment abilities
- Ability to work asynchronously across global time zones
- Strong documentation skills
- Eagerness to learn multiple technology stacks
This role offers an opportunity to work on critical systems that support Apple's software development process, ensuring the reliability and performance of tools used by engineers worldwide.
Responsibilities For Atlassian Services Site Reliability Engineer
- Configuration and monitoring of on-prem and cloud-based dependencies
- Automate continuous integration (CI) and continuous delivery (CD) pipelines
- Maintain staging and production environments with goal of maximizing uptimes
- Implement observability of systems for monitoring, alerting, and metrics reporting
- Generate reports regarding service metrics on performance, availability, and reliability
- Champion practices regarding change control management and incident response
Requirements For Atlassian Services Site Reliability Engineer
- B.S. in Computer Science or related work experience
- Passion for building reliable, scalable, and performant distributed systems
- Understanding of distributed systems w.r.t. application, networking, and security
- SRE or Dev/Ops experience in managing customer-facing systems in 24/7 environment
- Experience in managing and monitoring fleets of *nix systems or container platforms
- Excellent judgment and integrity with ability to make timely and sound decisions
- Ability to anticipate the needs of others and adapt to changing conditions
Benefits For Atlassian Services Site Reliability Engineer
- Comprehensive medical and dental coverage
- Retirement benefits
- Discounted products and free services
- Education reimbursement
- Stock options
- Employee Stock Purchase Plan
- Discretionary bonuses
- Relocation assistance
