Developer Engagement Engineer

A technology company that revolutionizes entire industries through amazing technology, industry-leading privacy and environmental efforts.
$136,300 - $248,700
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Developer Engagement Engineer

Apple is a revolutionary technology company known for crafting products that have transformed entire industries. The Developer Engagement team at Apple creates user experiences and services that enable Apple's engineers to build high-quality products. They are responsible for critical internal tools and supporting technologies that are essential to the Software Engineering workflow.

As a Developer Engagement Engineer, you will be at the forefront of providing exceptional support experiences for internal developers. This role combines technical expertise with customer service excellence, requiring you to handle advanced troubleshooting, provide tools adoption guidance, and make best practice recommendations. You'll be the voice of the developers when providing feedback to internal tools teams and will work on streamlining interactions through tools and automation development.

The position involves working with CI and distributed systems, requiring strong technical skills in areas like Python, Swift, or C/C++. You'll be responsible for developing automation solutions that improve efficiency, instrumenting observability of support workflows, and maintaining high-quality documentation and communication channels.

This is an excellent opportunity for someone who thrives in a dynamic environment and wants to make a meaningful impact on Apple's development processes. You'll be working with cutting-edge technologies while supporting the teams that create Apple's world-renowned operating systems and applications. The role offers competitive compensation ($136,300 - $248,700), comprehensive benefits, and the chance to become an Apple shareholder through various stock programs.

Join Apple's Developer Engagement team and be part of a company that's committed to leaving the world better than they found it, while working on tools and systems that power the development of some of the world's most innovative products.

Last updated 3 hours ago

Responsibilities For Developer Engagement Engineer

  • Provide exceptional support experience for internal developers
  • Develop automation/tooling to improve efficiency and user experience
  • Instrument observability of support workflows and analyze metrics
  • Create and maintain documentation, FAQs, and how-to guides
  • Craft effective communications around maintenance and incidents
  • Maintain high quality product feedback

Requirements For Developer Engagement Engineer

Python
Linux
  • Experience communicating with customers and collaborating with technical teams
  • Automation development experience with high scale operations
  • CI and distributed systems triage and troubleshooting skills
  • Experience designing and using web service APIs
  • Proficiency in modern scripting or compiled languages (Python, Swift, C/C++)
  • Ability to manage multiple priorities and projects

Benefits For Developer Engagement Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
Education Budget
Relocation Benefits
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Employee stock programs
  • Education reimbursement
  • Discretionary bonuses
  • Relocation assistance
  • Product discounts
  • Free services

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