Director, Worldwide Site Support Engineering

At Apple, innovation is at the core of everything we do. We're seeking a Director of Site Support Engineering (SSE) to join AppleCare Support Engineering. This role will lead a crucial team of managers overseeing technical escalations from Apple's global contact centers. The position involves managing and directing teams handling Apple's services, hardware, and software product support.

The ideal candidate will bring 8+ years of technical support management experience, with proven success in leading large, geographically diverse teams. You'll be responsible for driving continuous improvement in support processes and customer experience, while working closely with AppleCare Support Engineering and cross-functional teams across Apple.

This role offers an opportunity to shape the future of Apple's technical support infrastructure, implementing strategies that enhance both customer satisfaction and operational efficiency. You'll analyze business trends, develop performance metrics, and ensure proper staffing for new product launches. The position requires strong leadership skills, technical knowledge of Apple's ecosystem, and the ability to build and maintain strategic partnerships across the organization.

As a leader at Apple, you'll be part of a company that not only creates revolutionary products but also strives to leave a positive impact on the world. You'll work with diverse teams whose ideas drive innovation in technology and environmental efforts. The role requires some domestic and international travel, offering exposure to Apple's global operations.

Join us in this leadership position where you'll have the opportunity to influence the customer support experience for millions of Apple users worldwide while working with some of the most innovative products and services in the technology industry.