Director, Worldwide Site Support Engineering

At Apple, innovation is at the core of everything we do. We're seeking a Director of Site Support Engineering (SSE) to lead our AppleCare Support Engineering team. This role will spearhead a group of managers overseeing technical escalations from Apple's global contact centers for our services, hardware, and software products. The position offers a unique opportunity to shape the future of customer support at one of the world's most innovative companies.

As Director, you'll be instrumental in driving continuous improvement in support processes and customer experience. You'll lead a diverse team of SSE managers, working closely with AppleCare Support Engineering and cross-functional teams across Apple. Your expertise in technical support management, coupled with strategic thinking and leadership skills, will be crucial in evolving our support infrastructure.

The role demands a seasoned leader with a proven track record in managing large, geographically diverse teams and implementing cross-functional initiatives. You'll need deep knowledge of Apple's ecosystem, strong analytical skills, and the ability to develop and execute strategies that enhance both customer experience and operational efficiency.

This is an exceptional opportunity for a visionary leader who's passionate about customer support excellence and team development. You'll be part of a company that not only creates revolutionary products but also strives to provide world-class customer experiences. With Apple's commitment to innovation and customer satisfaction, you'll have the resources and support to make a significant impact on how millions of customers interact with our products and services.