Director, Worldwide Site Support Engineering

Apple is seeking a Director of Site Support Engineering (SSE) to lead their AppleCare Support Engineering division. This role represents a unique opportunity to shape the future of technical support at one of the world's most innovative technology companies. The position involves leading a global team of managers who handle technical escalations across Apple's entire product ecosystem - from hardware to software and services.

The ideal candidate will bring extensive experience in technical support management, with a proven track record of leading large, geographically diverse teams. They will be responsible for developing and implementing strategies that enhance both customer experience and operational efficiency, while maintaining Apple's high standards of technical support excellence.

This role offers an exceptional opportunity to work at the intersection of technology and customer service, requiring someone who can balance technical expertise with strong leadership capabilities. The position comes with comprehensive benefits, including competitive compensation ranging from $245,600 to $409,300, along with equity opportunities through stock programs.

Key responsibilities include managing technical escalation support worldwide, ensuring proper staffing for new product launches, analyzing business trends, and fostering strong partnerships across Apple's organization. The role requires someone who can think strategically while maintaining a focus on operational excellence and team development.

This is an ideal position for a seasoned technical leader who is passionate about customer experience, team development, and driving continuous improvement in a dynamic, global environment. The role offers the chance to make a significant impact on Apple's worldwide support infrastructure while working with cutting-edge technology and talented professionals.