Engineering Project Manager, Customer Systems

Apple's Service Management and GCRM Services team is seeking an exceptional Engineering Project Manager to lead technology initiatives across Applications and Products. This role combines technical expertise with project management in a fast-paced, innovative environment. You'll be part of a highly motivated, closely-knit team focused on building complex cross-functional products using cutting-edge technologies.

As an Engineering Project Manager, you'll be responsible for managing critical technology initiatives that support Apple's worldwide service business. The role demands someone who can balance technical understanding with strong project management skills, working across different time zones and with various stakeholders. You'll be instrumental in shaping product roadmaps, driving innovation, and ensuring successful delivery of complex projects.

The ideal candidate brings a combination of technical acumen and leadership skills, with the ability to work effectively in a fast-paced, collaborative environment. You'll be expected to lead cross-functional teams, manage vendor relationships, and drive product evolution while maintaining strong alignment with business objectives. This position offers the opportunity to make a significant impact on Apple's service management systems while working with some of the most advanced technologies in the industry.

Key aspects of the role include product ownership, stakeholder management, and strategic planning. You'll be responsible for developing user empathy, analyzing metrics for feature usage, and making data-driven decisions for product development. The role offers excellent growth opportunities and the chance to work on initiatives that directly impact Apple's global service operations.