Engineering Project/Program Manager, IS&T Enterprise Systems

Apple's SAP Global Systems organization is seeking an Engineering Project Manager to join their IS&T team, focusing on Customer Service Management initiatives. This role is integral to the team that powers Apple's core operational and financial platforms across Sales, Manufacturing, Distribution, Service, and Financials.

The position requires a seasoned professional with 8+ years of SAP configuration experience, particularly in service management. You'll be working with cutting-edge technologies including SAP S/4 HANA and SAP Data Intelligence, while building solutions for compliance, fraud control, and system optimization.

As an Engineering Project Manager, you'll collaborate closely with business teams to understand their needs and implement global solutions within predetermined resources and timelines. The role involves leading cross-functional global teams, managing complex projects, and working with various business partners including 3rd party logistics partners, repair depots, and authorized service providers.

The ideal candidate should possess strong communication skills, effective leadership abilities, and excellent knowledge of SAP SM module. You'll be responsible for system configurations, guiding development teams, preparing technical cutover plans, and ensuring robust solution delivery through comprehensive integration testing.

This is an excellent opportunity for someone who wants to be challenged creatively and make a significant impact at one of the world's most innovative companies. You'll be working with emerging technologies in AI/ML while contributing to systems that directly affect Apple's global operations.

The position offers the chance to work with a diverse team in Austin, Texas, where you'll be part of Apple's larger mission to deliver exceptional technology solutions. Your work will directly influence how Apple manages its customer service, warranty claims, service repair models, and contract management systems.