Engineering Project/Program Manager, IS&T Enterprise Systems

Apple's SAP Global Systems organization is seeking an Engineering Project Manager to join their IS&T team, focusing on Customer Service Management initiatives. This role is integral to the team that powers Apple's core operations including Sales, Manufacturing, Distribution, Service, and Financials through SAP systems.

The position requires a seasoned professional with 8+ years of SAP configuration experience, particularly in service management. You'll be working with cutting-edge technologies including SAP S/4 HANA and SAP Data Intelligence, while building solutions for compliance, fraud control, and system optimization.

As an Engineering Project Manager, you'll collaborate closely with business teams to understand their needs and implement global solutions within predetermined resources and timelines. The role involves leading cross-functional global teams, managing complex projects, and working with various business partners including 3rd party logistics partners, repair depots, and authorized service providers.

Key responsibilities include performing SAP configurations, guiding development teams, preparing technical cutover plans, and leading integration testing. You'll also work on optimizing system performance and implementing proactive monitoring solutions.

The ideal candidate should have strong communication skills, effective leadership abilities, and excellent knowledge of SAP SM module. Experience with ABAP/4 development, SAP applications' data dictionary, and modern SAP technologies like Business Rules framework, Enterprise Portal, and UI5/Fiori is highly valued.

This position offers the opportunity to work with one of the world's most innovative companies, dealing with large-scale systems that impact millions of customers globally. You'll be part of a team that drives technological advancement while ensuring seamless business operations across Apple's vast ecosystem.