Engineering Project/Program Manager, IS&T Enterprise Systems

Apple's SAP Global Systems organization within IS&T is seeking an Engineering Project Manager to lead initiatives in Customer Service Management. This role is crucial in managing key business and technical infrastructure at Apple, including online orders, customer experience, reseller sales, and global network capacity. The position requires extensive SAP configuration experience, particularly in Service Management and Customer Service modules.

The role involves working with the SAP Global Systems team that runs Operations and financial transactional platforms powering all Apple functions including Sales, Manufacturing, Distribution, Service, and Financials. The ideal candidate will have hands-on experience with SAP's Customer Service solution and the ability to implement global solutions efficiently within predetermined resources, budget, and timeline.

Key responsibilities include building compliance and fraud control solutions, performing SAP configurations, guiding development teams, preparing technical cutover plans, and leading integration tests. The role requires strong expertise in SAP SM-SD and SD-FI business process integration, along with knowledge of SAP S/4 HANA architecture.

This is an excellent opportunity for an experienced professional with 8+ years of SAP configuration experience to join one of the world's most innovative technology companies. The position offers the chance to work on complex, global projects while collaborating with cross-functional teams. The role requires strong communication skills, effective leadership, and the ability to work in ambiguous situations across business and IT teams.

Working at Apple means being part of a company that continuously pushes technological boundaries and sets industry standards. The role offers exposure to cutting-edge technologies including AI/ML applications in SAP S/4 HANA and SAP Data Intelligence, making it an exciting opportunity for someone looking to grow their career in enterprise systems management.