Live Stream Reliability Engineer - AppleTV

The Sports screen in the AppleTV app gives customers immediate access to a wide array of live and scheduled sports events, including Major League Soccer with MLS Season Pass, and Friday Night Baseball. Subscribers can also turn on My Sports to follow their favorite teams—get notified about upcoming events, see live scores, and go directly to games from Up Next. My Sports also lets customers follow their teams across Apple News and other Apple apps on their iPhone or iPad.

The ASE Live Stream Engineering team is looking for a Live Stream Reliability Engineer. Our team powers live streaming experiences in the AppleTV app on Apple platforms and 3rd Party devices. You will contribute to the design and implementation of features, tools, and processes to ensure operational and engineering excellence in delivering live streaming events on the platform. Being a domain expert for live content acquisition, encoding, and delivery, you will drive investigations into any technical issues with the acquisition, ingest, encoding, and delivery.

In this role, you will:

• Work cross-functionally with internal teams to drive new features and processes
• Interface with vendors on proof-of-concept evaluations and issue resolution
• Support event-operations teams on live-streaming services
• Assist in broadcast transmission check-ins and validations for live events
• Set up and maintain live encoding workflows
• Work with client teams to ensure features are performing as expected across devices
• Diagnose and troubleshoot live video delivery issues with urgency
• Work with support teams to craft issue communication with leadership
• Troubleshoot complex partner and vendor integrations
• Create, maintain, and execute playbooks, RCAs, and integration specifications

This role requires regular in-person after-hours, weekend, and holiday support. If you're passionate about delivering highly available and performant solutions that power outstanding live streaming experiences across the Apple TV App ecosystem, this role is for you!