Machine Learning Program Manager
Description For Machine Learning Program Manager
The AppleCare BIOS Team is seeking a Machine Learning Program Manager to drive strategy and deploy responsible Machine Learning solutions for their contact center. This role offers a unique opportunity to work on strategic projects within Apple's support business, focusing on ML and NLP implementations. The position requires a blend of technical expertise in Machine Learning/Data Science and strong program management skills.
The role involves working with a fast-paced, cohesive team with aggressive goals and tremendous drive. You'll be responsible for developing ML program initiatives, collaborating with engineering and data science teams, and ensuring product alignment with business objectives. The position requires someone who can work independently while leading complex projects and maintaining strong relationships with cross-functional partners.
As a Program Manager, you'll be instrumental in analyzing and improving contact center operations through ML solutions, communicating with senior leadership, and ensuring smooth program implementation. The ideal candidate should have a strong background in ML/NLP, experience with large language models, and proven program management expertise.
This opportunity offers the chance to make a significant impact on Apple's support business while working with cutting-edge ML technologies. The role combines technical leadership with strategic business implementation, making it perfect for someone who wants to drive innovation in a world-class technology company.
Responsibilities For Machine Learning Program Manager
- Conceive, analyze, influence, and develop strategic process improvement and new ML program initiatives
- Collaborate with engineering and data science teams to ensure product alignment
- Analyze current state tools and procedures for strategic change
- Communicate product features and progress to stakeholders
- Represent the team to other internal groups and customers
- Coordinate support requirement efforts with cross-functional partners
- Act as a team leader on major, complex projects
Requirements For Machine Learning Program Manager
- Strong understanding of ML and NLP space, experience with large language models
- 5+ years project/program management experience
- Strong analytical skills
- Excellent communication, collaboration, and leadership skills
- Ability to develop and maintain relationships within cross-functional teams
- BS/BA or equivalent experience required
- Knowledge of SQL and Python
- Experience with agile development methodologies
Jobs Related To Apple Machine Learning Program Manager
