Manager, Apple Store Online BPR Project Management

Apple Store Online (ASO) is seeking an exceptional Manager for their Business Process Re-engineering (BPR) team to lead the transformation of their digital retail experience. This role combines technical leadership with people management, focusing on delivering scalable, efficient, and customer-centric solutions for Apple's largest store - their online presence.

As the BPR Project Management Manager, you'll be at the forefront of revolutionizing how customers interact with Apple's digital marketplace. You'll lead the crucial transition to S4 HANA while managing a team of program/project managers, ensuring the seamless integration of various systems including Voice/Chat, Payments, Customer Care, and Delivery systems.

The role demands a unique blend of technical expertise and leadership skills, requiring someone who can dive deep into technical details while maintaining a strategic vision. You'll be responsible for shaping the strategy of what we build and how we build it, working with cross-functional teams to deliver extraordinary results.

This position offers the opportunity to work with Apple's innovative technology stack, particularly focusing on SAP S4 HANA implementation and e-commerce solutions. You'll be part of a culture that values diversity, inclusion, and innovation, working in an environment where your contributions directly impact millions of customers' experiences.

The ideal candidate brings a strong technical background with experience in e-commerce and contact center technologies, combined with proven leadership abilities. You'll need to be comfortable with both Waterfall and Agile methodologies, possess excellent communication skills, and have the ability to influence without direct authority.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about creating exceptional customer experiences. You'll be joining a team that's responsible for Apple's largest store, working on projects that have global impact and visibility.

Join Apple in this pivotal role where you'll help shape the future of digital retail while working with some of the most talented individuals in the technology industry. Your work will directly contribute to maintaining Apple's position as a leader in customer experience and technological innovation.