Manager, AppleCare Digital Readiness & Response Program Management

Apple's AppleCare Digital organization is seeking a Manager for their Digital Readiness & Response Program Management team. This crucial role serves over 6 billion customers annually across various digital platforms, leading cross-functional solution delivery for major Apple product support and service strategy changes. The position combines technical leadership with strategic thinking, requiring expertise in program management, team leadership, and digital operations.

The role involves managing a team of talented R&R Program Managers while working closely with AppleCare Engineering, Contact Center, SWE Program Office, Operations Product Quality, Retail, and Marketing teams. The successful candidate will be responsible for establishing sustainable processes, building a Center of Excellence, and elevating NPI security and confidentiality standards.

This is an excellent opportunity for an experienced program manager with strong leadership skills who wants to make a significant impact on Apple's customer support experience. The role offers competitive compensation, including base pay between $149,500 and $224,900, plus additional benefits such as stock options, comprehensive healthcare, and education reimbursement.

The ideal candidate will bring 8+ years of program management experience, demonstrated leadership abilities, and a strong understanding of digital products and customer support operations. They should be comfortable working in a fast-paced environment with changing strategies and be able to balance both operational excellence and strategic vision.

Working at Apple means being part of a company that values innovation, quality, and customer experience above all. This role provides the opportunity to influence the support experience for millions of Apple customers while working with cutting-edge technologies and processes.