Manager, AppleCare IVR Support Programs

The AppleCare IVR Program team is seeking a dynamic leader to spearhead their IVR portfolio management. This role represents a unique opportunity to shape the future of Apple Support's global strategy, combining technical expertise with strategic leadership. The position demands a professional who can seamlessly blend managerial, program, and technical skills to deliver complex, cross-functional projects at scale.

The role sits at the intersection of technology and business strategy, requiring someone who can navigate the complexities of Apple's diverse ecosystem. You'll be responsible for steering AppleCare's capital investment portfolio while collaborating with multiple departments including IS&T, Retail, Product Marketing, and Engineering teams. This position offers the chance to directly impact how millions of customers interact with Apple's support systems.

The ideal candidate will bring a unique combination of technical acumen and leadership skills, with the ability to think like a developer while setting organizational strategy. You'll be expected to balance urgent business needs with quality standards, drive innovation, and maintain Apple's high standards of excellence. This role offers the opportunity to work with cutting-edge technology while shaping the future of customer support at one of the world's most innovative companies.

Working in Austin, you'll be part of a fast-paced team with ambitious goals and a commitment to excellence. The position requires someone who can adapt quickly to change, serve as an effective bridge between business units, and drive outcomes across entire project lifecycles. You'll have the opportunity to influence global support strategies while working with some of the industry's brightest minds.

This role is perfect for someone who thrives in a dynamic environment, enjoys solving complex problems, and wants to make a significant impact on how millions of customers interact with Apple's support services. You'll be at the forefront of implementing innovative solutions while maintaining Apple's commitment to exceptional customer experience.