Operations Technical Solutions Specialist - Ad Platforms

A technology company that creates products that enrich people's lives, including Ad Platforms for Apple News and Search Ads in App Store.
$117,832 - $205,500
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Advertising

Description For Operations Technical Solutions Specialist - Ad Platforms

Apple's Ad Platforms team is seeking an Operations Technical Solutions Specialist to join their fast-paced environment. This role is crucial in supporting Apple's advertising platforms, including Apple News and Search Ads in App Store. The position combines technical troubleshooting, operational excellence, and strategic thinking to enhance platform performance while maintaining user privacy.

The ideal candidate will bring 5+ years of technical ad operations experience and strong analytical capabilities. You'll be responsible for investigating platform issues, conducting data analysis, and collaborating with engineering teams to implement solutions. The role requires excellent communication skills to bridge technical and non-technical stakeholders.

Apple's Ad Platforms, launched in 2016, has become integral to app discovery, with over 65% of app downloads resulting from App Store searches. This position offers the opportunity to work with cutting-edge advertising technology while maintaining Apple's commitment to user privacy.

The role offers competitive compensation ($117,832 - $205,500) and comprehensive benefits, including medical coverage, stock options, and educational support. You'll be part of a diverse and inclusive team at Apple's Cupertino location, working on products that impact millions of users worldwide.

This is an excellent opportunity for someone passionate about ad technology, problem-solving, and user experience. You'll contribute to maintaining and improving critical advertising infrastructure while working with some of the industry's best talents. The position combines technical expertise with business acumen, making it ideal for those looking to grow their career at the intersection of technology and advertising.

Last updated a day ago

Responsibilities For Operations Technical Solutions Specialist - Ad Platforms

  • Investigate ad serving and platform escalations
  • Conduct comprehensive data analyses
  • Create test plans and lead User Acceptance Testing (UAT) projects
  • Collaborate with Engineering and Product teams on technical requirements
  • Write and review technical requirements documentation
  • On-board internal and external partners
  • Develop and maintain internal documentation and training plans
  • Build tools and dashboards for operational efficiency

Requirements For Operations Technical Solutions Specialist - Ad Platforms

Python
JavaScript
  • Bachelor's degree in a related field or equivalent
  • 5+ years prior experience in Technical Ad Operations/Customer Support Role
  • Experience collaborating with customers, product, and engineering teams
  • Strong verbal, writing communication, organization and time management skills
  • Ability to simplify complex technical concepts for non-technical audiences
  • Experience in providing high level customer satisfaction
  • Proven ability to mentor internal partners
  • Incredible attention to details

Benefits For Operations Technical Solutions Specialist - Ad Platforms

Medical Insurance
Dental Insurance
Equity
Education Budget
Relocation Benefits
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Employee stock programs
  • Education reimbursement
  • Discretionary bonuses
  • Commission payments
  • Relocation benefits
  • Employee discount on products
  • Free services

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