Product Design Manager, AppleCare Digital
Description For Product Design Manager, AppleCare Digital
AppleCare Digital Product Design is seeking a Design Manager to lead their digital customer support experience team. This role combines leadership and hands-on design expertise, focusing on creating intuitive experiences across Apple's support platforms. The ideal candidate will have 5-7 years of design experience, with 2+ years in leadership, and excel in cross-functional collaboration. You'll lead a talented team crafting experiences for the Apple Support App and web platforms, ensuring alignment with Apple's prestigious design standards. The role demands excellence in UX/UI design, strong leadership capabilities, and the ability to thrive under pressure. You'll work with cutting-edge technologies while maintaining Apple's commitment to user-centered design. This position offers the opportunity to impact millions of users globally while working with one of the world's most innovative technology companies. The role combines strategic thinking with practical design execution, requiring both leadership finesse and technical expertise. You'll be instrumental in shaping the future of Apple's digital support experience, working with a diverse team of talented professionals in a dynamic, fast-paced environment.
Responsibilities For Product Design Manager, AppleCare Digital
- Lead a team of designers for Apple Support App and Web experiences
- Drive cross-functional projects under tight deadlines
- Ensure designs align with Apple's high standards and Design Systems
- Mentor and inspire team members
- Collaborate with product owners, engineers, and stakeholders
- Maintain focus on quality and collaboration
- Create flawless, engaging, and user-focused experiences
Requirements For Product Design Manager, AppleCare Digital
- Bachelor's degree in Design, User Experience, Human-Computer Interaction, or related field
- 5-7 years of experience in design, with at least 2 years in leadership role
- Proficiency in industry-standard design tools (Sketch, Adobe Creative Suite, Figma)
- Experience working with design systems
- Solid understanding of UX/UI principles, accessibility standards
- Strong communication and interpersonal skills
- Experience design leading projects in fast-paced environment
- Proven track record of delivering high-quality design solutions
- Strong decision-making and problem-solving abilities
- Experience navigating organizational change
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