Product Design Manager, AppleCare Digital

AppleCare Digital Product Design is seeking a Design Manager to lead their digital customer support experiences across Apple Support App and Web platforms. This role combines leadership excellence with design expertise, requiring someone who can drive cross-functional projects while maintaining Apple's high design standards. The position demands a leader who can thrive under pressure, manage tight deadlines, and inspire a team of talented designers. The ideal candidate will bring 5-7 years of design experience, with at least 2 years in leadership, and will be responsible for creating intuitive, human-centered experiences for Apple's global customer base. They will work with cutting-edge design tools and systems, ensuring consistency and quality across all digital support channels. The role offers competitive compensation, comprehensive benefits, and the opportunity to shape the future of Apple's digital support experience. Located in Sunnyvale, this position provides the chance to work with one of the world's most innovative technology companies while developing and mentoring design talent. The role combines strategic thinking with hands-on design leadership, requiring someone who can balance multiple priorities while maintaining attention to detail and fostering team growth.